Guidance to licensing authorities The process for issuing casino premises licences
Under the scenario outlined in Option 2, it is anticipated that a genuine balance and choice of higher and lower stake machines would be achieved across venues. It would also provide greater flexibility in determining the make-up of their machines and potentially lead to the removal of machines, such as tablets and in-fills, that are infrequently played. Consequently, under Option 2 industry as a whole would have the flexibility to reduce the number of Category C and D machines and/or increase the overall number of Category B machines across the sector, saving energy and/or increasing overall GGY. Consequently, it would deter operators from offering tablets and in-fill devices as a way to increase the number of Category B cabinets on their premises.
We propose to move the voluntary commitment into legislation, introducing a legal age limit of 18 on Category D ‘cash-out’ slot-style machines. In order to future proof the gaming machine industry and adapt to modern payment technologies, we are seeking views on a range of player protections that will ensure players can use modern payment methods whilst mitigating the risk of harm. Without intervention, there is a risk that machines could become obsolete as we move towards a “cashless” society. The white paper proposed to reform the 80/20 rule in response to evidence that the current rule does not allow operators to adequately meet consumer demand, while still providing a balanced product offer to customers.
Player Safety & Responsible Gambling
This consultation relates to land-based gambling provided to customers in Great Britain, by operators who are consequently required to hold the appropriate licence from the Gambling Commission. The government is considering raising maximum licence fees for gambling premises. If you are a local authority/ licensing board, how many premises licence applications did you receive in the 22/23 financial year? We expect that wider benefits will arise from the increase in oversight and enforcement activity by licensing authorities of gambling premises in their area and are seeking further information to better understand these benefits. The primary cost of this measure is the additional costs incurred by gambling operators resulting from the increased licensing fees.
The overarching principle is that specific areas in the casino should be separated for the purposes of table gaming. This will ensure that only distinct and sizeable table gaming areas can count towards the total, giving customers a genuine mix of products that are easily accessible in a casino. If a casino had 700sqm of gambling space, it would need to have at least 250sqm of non-gambling area.
Print or download sector specific extracts of the LCCP
Many of the responses from outside of industry were strongly in favour of staff alerts but argued that they needed to be complemented by staff training so that they can intervene in a meaningful way. Non-industry responses were supportive of staff alerts being mandated, while views were split across industry. The Behavioural Insights Team’s response to the consultation recommended that voluntary limits that are strongly encouraged are used over mandatory limits as the evidence of the impact of the latter is limited. However, what the mandatory limits should be and how long the cooling-off period should be once the limits are hit prompted a wide range of responses. The government’s preference is for a 30 second minimum cooling-off period, but we would be content with a longer minimum time period if evidence provided in response to the Gambling Commission’s consultation suggests that longer is needed in order to protect players. Other responses from outside of industry thought that the cooling-off period should be longer, with respondents stating either 60 or 120 seconds.
It is anticipated that under the Crime and Policing Bill, which was introduced to Parliament in February 2025, the Commission will be granted yet further powers to more quickly and effectively take action against illegal gambling websites. The usual pattern of regulatory enforcement is for the regulator to instigate a review of the operating licence in question, with the consequences described above. Have fines, licence revocations or other sanctions been enforced in your jurisdiction? Alternatively, there are exceptions in the legislation for low-level or private gambling. Operators are increasingly expected to understand the affordability of the gambling undertaken by their players, particularly where players are high spenders.
Fees depend on gross gambling yield. It strengthens your market position, builds consumer trust, and unlocks access to one of the most profitable and reputable gambling markets in the world. Understanding common pitfalls in advance helps you plan effectively and ensures a smoother, faster licensing experience.
Unlike the arcade sector, bingo clubs would not remove substantial numbers of tablets as these machines are primarily used for playing the game of bingo itself. As with the original consultation, Option 3 continued to be the preferred option for bingo operators. The supplementary consultation was shared with all of the initial respondents to the land-based gambling consultation who left contact information, and received 16 responses.
Anecdotal evidence suggests that for some individuals the option of attending physical bingo premises delivers substantial social benefits which would be lost if the sector is not supported. A healthier land-based gambling sector, able to compete on a more even basis with similar online gambling opportunities, is likely to support local employment opportunities, regeneration effects and contribute to business rates. We will use the responses to this consultation as well as wider engagement with the sector to gather data to estimate the likely change in machine configuration in bingo and arcade venues.
If a non-gambling area is to become used for gambling, then that change would require a premises licence variation. The Gambling Act 2005 (Premises Licences and Provisional Statements) Regulations 2007 (opens in new tab) requires applications for a premises licence to include a scale plan, which shows the gambling and non-gambling areas. For other scenarios, and in deciding whether an application to vary a premises licence is necessary, licence holders and licensing authorities should have regard to the following.
Some respondents stated that any transaction time should at least ensure a break from the machine that is equivalent to the time it takes to access additional funds from an ATM. Our aim throughout the development of this policy has been to replicate the experience of playing on a machine with cash and the deposit and committed payment limits play an important role in the current customer journey. The government will ensure that these regulations will apply to direct debit card payments when amending the secondary legislation. There was not a uniform view on what an alternative deposit limit should be, with responses ranging from £50 to £500.
Casino operators vary considerably in which protection level they’ve adopted, and that information is publicly available on the UKGC register. That enforcement history is visible through Saferwager’s enforcement section, cross-referenced to the relevant operators. Casino operators found to have misrepresented bonus terms have faced both regulatory sanction and advertising bans.
The authority licenses operators that meet strict requirements related to player protection, responsible gaming, data security, and financial conduct. While a Curaçao license still does not permit legal access to UK players, it is a popular option for international operators looking for broad market coverage and crypto-friendly conditions. The new body was brought in to try to raise the standards of gambling operators in the jurisdiction and to try to rehabilitate the authority’s international reputation. The CGA can issue two main types of licenses, B2B for service providers and B2C for operators offering gambling directly to players. The Commission runs a structured complaints process for players who experience issues with AGCC-licensed operators, and it remains one of the more respected non-UK regulators in the industry. Established in 2000, the AGCC regulates online gambling for companies that have part of their operations based in Alderney but serve international markets.
The UK gambling industry is evolving, and 2025 has brought some of the most significant regulatory reforms in over a decade. Each license is tailored to specific business models and activities, whether online or land-based. Before applying, it is crucial to understand the different categories of gambling licenses offered by the UK Gambling Commission. The UK Gambling Commission regulates gambling under the Gambling Act 2005. But beyond legality, it signals trustworthiness and responsible gambling standards to players, investors, and other regulators. The UK remains one of the most competitive and tightly regulated gambling markets in the world.
In April 2023, significant changes to gambling regulations were proposed by the government, particularly targeting online slots. Apart from reviewing the activities of the licensed operators, the Commission is authorised to take regulatory actions against those licencees who breach the rules in some way. The 2014 Act changed the licensing requirements so that any company wishing to advertise gambling and take bets from consumers in England, Wales, or Scotland must hold a licence issued by the Gambling Commission. In October 2020, the Commission published the results of an investigation of BGO, GAN, and NetBet, three UK online gambling operators.
Should there be voluntary limits (the ability for customers to set time and monetary thresholds) on gaming machines accepting direct cashless payments? This standard applies to feasible B3 gaming machines and provides players with a 30 second cooling-off period once voluntary limits are hit. In order to slow the speed of direct cashless transactions and provide a break in play, the government proposes that there should be a minimum transaction time for players making direct cashless payment transactions on gaming machines. What should the maximum transaction value be for direct cashless payments on gaming machines?
- However, customers can continue to deposit money onto the machine without needing to pause or undertake an action.
- The United Kingdom Gambling Commission (UKGC) is widely regarded as one of the most rigorous gambling regulators in the world.
- We propose that Category D machines are not required to show net position or session time.
- Even if a site holds a casino license from another country, such as Curaçao or Malta, that license does not make it legal for UK players.
- We will use the responses to this consultation as well as wider engagement with the sector to gather data to estimate the likely uptake of additional machines and removal of existing machines under each option.
A premises licence issued by a local licensing authority will however continue to authorise either a ‘small’ or a ‘large’ 2005 Act (opens in new tab) Casino premises. While other regulators may appear on gambling sites, only a casino license UK guarantees legal access for British players. Choosing a UKGC-licensed casino is the only way to guarantee your safety when playing online. Before signing up at any online casino, it’s important to make sure the site is properly licensed by the UK Gambling Commission.
The majority of licensing authorities advocated for the maximum proposed premises fee increase of 30%. Following analysis, we propose to increase the maximum premises fees chargeable by licensing authorities by 15%. We received detailed evidence through the consultation process outlining the impacts which increased fees would have on both the ability of licensing authorities to undertake their duties, and the commercial pressures placed on operators. These fees are used on a cost recovery basis to enable licensing authorities to undertake their gambling enforcement and administrative duties. To ensure this, we outlined in the white paper our intention to increase the cap on the maximum chargeable premises fees which can be charged by licensing authorities. The government will make inviting, causing, or permitting under-18s to play ‘cash-out’ Category D slot-style machines a criminal offence through a draft affirmative statutory instrument.
432.Additional procedures apply in the case of applications for a casino licence. The exception to this is an applicant for a premises licence that authorises a track to be used for accepting bets. A premises licence will not be issued until to an applicant until he holds an operating licence. Only people with a right to occupy premises are eligible to apply for a premises licence.
Securing UKGC licenses, prioritizing AML and responsible gambling, and staying updated on UK casino regulations are non-negotiable. Under the Proceeds of Crime Act 2002, casinos must implement strict AML casino laws to prevent illicit funds from entering the gambling ecosystem. Gaming machines and gambling software extract The UKGC is a strict licensor and regulator, meaning that licensed casinos must be provably safe.
Not all casino sites display all the data in their footer. Open the casino website and check that the data listed by the UKGC matches. Click the link and see if the licence status is “active”. In the search bar, enter the short version of the licence number. For this, you can search the licence number on the business register.
We do not view this as a necessary player protection for these lower stakes machines and we are conscious that it could impose a barrier to implementing direct debit card payments, particularly on machines such as crane grabs. We propose that Category D machines are not required to show net position or session time. Industry also stated that it is a different environment to online gambling where this information can be displayed at all times without impacting the customer’s privacy or influencing other player’s behaviours. In contrast, most industry responses were concerned that customers may use this information to incorrectly determine that a machine is due a pay-out and therefore could lead to people spending more on a machine.
Introduction of an age limit on ‘cash-out’ slot-style Category D machines
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Which of the following best describes your interest in gambling policy (select up to two options)? What do you think are the potential impacts of raising licence fees on gambling companies? What do you think are the potential impacts of raising licence fees on licensing authorities? How much funding do you estimate is needed for administration and the enforcement of licences annually? We also require a better understanding of how licensing authorities will amend their fees in response to non gamstop casino an increase in the maximum fee cap.
The Gambling Act 2005 created a partnership between the Gambling Commission and 368 licensing authorities in England, Wales and Scotland for the regulation of land-based gambling. Licensing authorities have an important regulatory role alongside the Gambling Commission in licensing local premises. Please upload any further evidence or any other information that should be considered as part of this consultation relating to an age limit on ‘cash-out’ Category D slot-style machines. Should it be a criminal offence for a person to invite, cause or permit children or young persons to play on these machines? What measures, if any, do you think venues should adopt to ensure that no under-18s play on ‘cash-out’ Category D slot-style machines if the age limit is introduced? Should ‘cash-out’ Category D slot-style machines be required to move to age-restricted areas in venues?
Bacta currently operates a voluntary age restriction on these machines for all of its members. We believe it is appropriate to make inviting, causing, or permitting under-18s to play ‘cash-out’ Category D slot-style machines a criminal offence. Eighty-two per cent of respondents agreed that it should be a criminal offence for a person to invite, cause or permit children or young persons to play on ‘cash-out’ Category D slot-style machines. While some of the other proposals put forward to ensure no under-18s play these types of machines were sensible, we do not think it is proportionate to mandate any of these measures due to the lower risk nature of this product. While the majority of responses stated that this measure would be beneficial, a number of licensing authorities caveated their responses by stating that voluntary commitments are limited due to the lack of consequences conditioned upon poor performance. On balance, we do not believe that it is proportionate to mandate that ‘cash-out’ Category D slot-style machines be moved to age-restricted areas.